FAQs

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Can children under 16 year olds attend without an adult?

Unfortunately anyone under the age of 16 must be accompanied by an adult

I've purchased a seated ticket and a track centre standing ticket - can I move between both areas?

Unfortunately each ticket will only be valid for entry to either location once. For security purposes travelling between the two areas is not permitted.

Can I leave the venue and return?

Unfortunately re-entry is not possible.

I have pre-ordered my 2025 event programme. Where can I collect it?

You can collect your London 3 Day programme from any of the merchandise stalls at the event.

Will there be anywhere to leave a wheelchair or buggy/pushchair?

Yes. Wheelchairs or buggies/pushchairs can be left at your own risk in the specific area located to the right hand side of the main reception.

If I purchase a wheelchair ticket will there be anywhere for my companion/carer to sit?

Yes. Every wheelchair accessible ticket will include a seat directly next to theirs for a companion/carer.

How do I apply a discount code?

Step 1 - Select the session you would like to attend and click ‘Book Tickets'

Step 2 - Select your seats from the seating map / Select Track Centre Standing ticket(s) and click ‘Next'

Step 3 - Under the ‘Your Order’ section you will find the 'Use promo, credit or voucher code’ dropdown. Click this and enter your discount code. Please note: discount codes are case sensitive, please check discounts have been applied before proceeding to the checkout.

How do I find where I am sitting from my Ticket?

On your ticket under the ‘Reservation’ section you will see a series of 3 numbers. The first is the seating block, the second is the row and the third is your seat number.

Can I bring a camera to the event?

Yes! Cameras are allowed into the event - remember to tag us on socials!

Can I bring my own food and drink to the event?

Unfortunately any food and drink from outside the venue will not be permitted. Exceptions will be made If you suffer from a medical condition or have specialist dietary requirements.

Will there be disabled/blue badge parking at the event?

There are a small number of disabled/blue badge parking spaces directly outside the venue available on a  first come, first served basis and are not able to be reserved in advance.

Can I bring a bag to the event?

Yes. A small bag will be allowed into the venue. However, all bags will be searched on entry. Larger bags may be permitted if required to carry medical equipment.

I have purchased a Track Centre Standing ticket, will I be able to access the seated stand area?

No. Track Center Standing ticket holders (unless VIP) will not be able to travel between the two areas.